"Hello .....
I am Hiren from the Customer Escalation Department. Thanks for writing to us about the recent price change on Psycho - 50th Anniversary Special Edition Steelbook [Blu-ray] [1960].
I recognise you have a choice of retailers and appreciate that you prefer to order from us. Please note that we do not extend a post-order price guarantee.
I've reviewed your order and see that the price change was significant and you just received this item from us. Under the circumstances, I'll make a one-time exception for you and issue a refund for the price difference in the amount of 4.13 GBP(old price16.00 GBP - new price 11.87 GBP). Refunds usually go through within 2 to 3 business days and you will see this amount credited on your next statement.
On the date the refund is completed, we'll send you an e-mail message confirming the date, amount and payment details. You can see completed refunds when you visit Your Account, after receiving this confirmation e-mail.
You can view returns and refunds by clicking the "Your Account" link at the top of any of our website pages. Then click the "Your Orders" button under the Orders section. On the left side of the order you choose, select "View Order Details". Completed returns and refunds will appear at the bottom of the individual order's summary page.
Please understand that I'm issuing this refund because of the exceptional circumstances, and I'm doing this for you against our standard policy. "
Esta respuesta sí me cuadra con el concepto que yo tengo de la mejor tienda del mundo. Ni que decir tiene que acabo de volver a hacer el pedido que había anulado. Les he vuelto a mandar otro mail dándoles las gracias por la atención, y espero sinceramente que Hiren sea un nombre de mujer, porque le he mandado muchos besos desde España (si es un tío sabrá que le escribo desde mundoguay).