Hi,
I'm sorry Daniel, I'm very, very disappointed with your answer... and I will tell you why:
If you consider that a scratched base, a scratched flag and a Broken body ( yes... "only" the two straps from Boromir's hand but a broken body at all) worth 45$ in cash or 50$ in discount for purchase a new item... why you sell a statue for 250$? taking into account that if I was informed correctly about the arm in the exclusive version and in the regular one I didn't pay 70$ for shipping and 94$ in taxes...
After that... you tell me that you can't send me the replacements because you don't have... ok... maybe a broken strap is too much for sending me a new body, but sideshow only make bases and flags for the existing items?... knowing that, in the last months, you have a lot of problems with the foam in the package and send broken items?
Ok, I think, maybe the 90% of the Boromirs have issues... and maybe you run out of replacements... I'm only a customer, and you don't have to explain me everything...
I don't want a totall refund... I want an entire statue... and If you can't send me the parts damged because a unefficient package make me a decent offer... not 45$ only... when another people recived a 50$ or 45$ and a replacement part...
I hope you can send me ASAP and answer.
Regards.