Lo pongo aqui.La contestación por el retraso de Alexander

Hi

Thank you very much for your recent order and sorry to hear you are still yet to receive it.

We fully expect all dispatched orders to be delivered within 7 days although, regrettably, some are occasionally delayed by Royal Mail.

Therefore, with this in mind, can I kindly ask you to allow 3 more postal days for the order to reach you, and for you to then contact me again if you are still awaiting delivery.

I sincerely appreciate your understanding in this matter.

Kind regards
A esperar entonces