Hoy, después del último email que recibí de hmv diciéndome que correos les habia devuelto el HD dvd que no me llegó hace ya más de dos meses; he recibido este otro email:
Thanks for your email. We're really sorry that Pride & Prejudice: HDD hasstill not got to you.
As it's now been 21 days since we sent it out to you, we're going to haveto assume that it's been lost in the postal system.
We want to get this resolved for you, so we have arranged the following:
Firstly, we've refunded the cost of the shipment to your payment card. This amounts to £5.49. Whilst we've processed the refund today, we justwant to make you aware that your card issuer may take up to 7 days tocredit it to your account.
We are arranging for another copy of the item to be charged and sent out toyou, so you'll see another debit on your payment card once we ship the itemto you. Your new order number is 12480706, but you won't be able to trackthis through your online account. If you need to chase it at any point,just give us a call or drop us an email.
The item is in stock at the moment, so you should get this copy within ournormal quoted delivery times.
Thanks for being patient with us. Rest assured that most items do arrivesafely at their destination, so please don't be put off ordering from usagain.
Any more questions? Reply to this email, or else give us a call on 0845603 8576 we're open 9am - 6pm Monday to Friday.
Que forma tienen de marear la perdíz. Primero me reembolsan el dinero (ahora la libra está más baja que antes ) para volvermelo a cobrar cuando envien el disco. Y ahora veremos a ver si lo recivo o no.
Lo gracioso es que ayer recibí otro email suyo para que les diera mis impreciones de su servicio de ateción al cliente. Aquí está:
Dear Customer,
Sorry that one of your orders didn't go as smoothly as we would have liked.
We know how important good customer service is, so we’d like you to help us make sure we're getting it right.
If you’ve got a minute to spare, click on the link below and tell us how we’re doing.
Si es que son unos cachondos. Porque no tienen tienda aquí, si no, le habría metido fuego a la más cercana.