Dear ViTo
We are very sorry to hear that you have been sent the wrong item. We will
arrange for the item to be refunded as soon as we have received it into
our warehouse.
So that you are not charged for the incorrect item sent to you, please
return it to us at the address below at your earliest convenience.
(UK customers please use Recorded Delivery/European customers please use
equivalent alternative)
Play.com Returns
PO Box 192
Jersey
JE4 8RP
United Kingdom
Please include the original invoice and a cover note explaining the
return. If you do not have the invoice then please include details of your
name, address and email address on the covering note.
We can then process your request and refund your postage costs.
Please accept our sincerest apologies for any inconvenience this may have
caused you and thank you for your patience and valued custom.
Kind Regards
Play