Esta es su respuesta, lo que no se es por que se refiere a los blu-rays como dvds....
Greetings from Amazon.com.
I am sorry for any misunderstanding with the subtitles for the DVD's of your recent order #105-4514607-4761835.
I've checked our website and see that it has Spanish language included in the Subtitles. Rest assured that these DVD's will have subtitles and you will be completely satisfied when you have them with you.
Further, if you feel that the items are not as described on the website, please return it and we'll refund you in full for the item, including associated shipping costs. Also, as this return is a result of our error, we'll pay the return shipping charges.
I've checked your order and see that you have cancelled the item- "Twister [Blu-ray] (1996)" yourself using the self-service options in "Your Account."
For your information, our DVD and Video stores both offer a wide selection of films in
languages other than English. If you have a specific title in mind, simply search for it in the original language, or using its English translation. The detail page should state whether the movie is subtitled or dubbed.
You may also select the original language as one of your search parameters when using our "Advanced Search." Just click the link at the top left of either the DVD or Video home page and select a language from the pull-down menu. Click "Search Now" to see your
results.
If you'd like to browse through our offerings in a specific language, click on "Browse Genres" at the top of the DVD or Video home page, then select "Art House and International / By Country" and click on the country that interests you.
Please note that all of the videos and DVDs sold by Amazon.com follow the NTSC (Region 1) format. This is the video format used in North America. These movies will not play on most video or DVD players outside North America.
Son de fiar los datos tecnicos de los que dispone Amazon?, por ejemplo en la pagina de ellos tienen puesto el blu-ray de Twister como region 1 mientras que aqui
http://bluray.liesinc.net/ pone que es region free.