Vaya tela! ahora me contestan y me dicen que haga el pedido de nuevo, pero no me dicen porque narices lo han devuelto:

Thank you for your email.

As order nos 294210414, 294210573 were returned by the postal service we have refunded the cost on 20.11.12, this should reach your account in 3-5 working days.

If you would still like to receive these items please reorder.

Please accept our apologies for any inconvenience caused and thank you for your time & valued custom.

Kind Regards,
Ann
Customer Support Team
Play.com